Last updated: June 19, 2026 — Version 1.3 · Effective: June 19, 2026
This Shipping Policy is incorporated into and forms part of PGB Sciences, LLC’s (“PGB,” “we,” “us,” “our”) Terms and Conditions and applies to all orders for PGB’s research-use-only products. By placing an order, you agree that shipment and delivery are conditioned on ongoing compliance review, eligibility verification, and the lawful purchase, possession, and handling of research-use-only materials not intended for human or animal consumption.
Shipping coverage
PGB ships only to eligible physical addresses located within the United States and its permitted domestic jurisdictions. We do not accept, process, or fulfill international orders, export orders, cross-border shipments, or orders intended for delivery outside the United States, even if placed through a U.S.-based account, payment method, freight forwarder, mail forwarding service, proxy recipient, virtual mailbox, reshipper, relabeled address, hotel, temporary lodging address, or other intermediary. Orders identified as using such methods, or as otherwise attempting to evade shipping, export, sanctions, eligibility, research-use-only, or state-level restrictions, may be blocked, cancelled, refused, or refunded in accordance with our Returns, Refunds & Reship Policy and Terms and Conditions.
State-level restrictions
Some U.S. states, territories, municipalities, institutions, and carriers regulate, restrict, or prohibit specific chemical, peptide, or research materials. PGB does not ship products to any jurisdiction, address, customer, institution, or delivery location where we determine that shipment, importation, possession, transfer, or use may be restricted, unlawful, unsafe, or inconsistent with our research-use-only posture. If a restriction or compliance concern applies to any product, customer, address, payment, communication, or order pattern, PGB may block checkout, request additional information, cancel all or part of the order before fulfillment, refuse future orders, and refund or credit the payment in accordance with our Returns, Refunds & Reship Policy and Terms and Conditions.
Restriction status may change without notice, and product-specific restrictions may not be visible at checkout. Customers are responsible for confirming that each product may lawfully be purchased, received, possessed, stored, and used for laboratory research purposes at the destination address. No customer may split orders, use alternate names, use another person or entity, mislabel the destination, request special labeling, or otherwise attempt to bypass a restriction, carrier rule, eligibility review, or research-use-only compliance control.
Processing and carriers
Orders are typically reviewed and processed within 1 business day after payment confirmation, excluding weekends, holidays, carrier closures, inventory holds, weather disruptions, compliance review, verification requests, chargeback or fraud review, and other circumstances outside PGB’s control. Processing times are estimates only and do not guarantee same-day shipment or delivery by a specific date. PGB ships via tracked methods through UPS, USPS, FedEx, or another carrier selected at PGB’s discretion based on destination, package size, service availability, compliance considerations, and carrier rules. Tracking information is provided by email when available, but carrier scans, updates, and delivery estimates are controlled by the carrier and may be delayed or inaccurate.
Privacy and packaging
All shipments are packaged discreetly without any external indication of product identity or research contents, except for labels, markings, documentation, or disclosures required by law, carrier policy, safety practice, payment or fraud review, or internal compliance procedures. Physical invoices, packing slips, or other order documentation are generally not included inside shipments; order documentation is provided electronically unless PGB determines that documentation is required for fulfillment, carrier, legal, tax, or compliance purposes.
Delayed or lost packages
If tracking has not updated for 7 business days past the expected delivery date, contact support promptly with your order number and any carrier communications. PGB may work with the carrier to locate the package, request an investigation, or determine whether a claim is available, but carrier investigations and timelines are outside PGB’s control.
If the carrier confirms that a package is lost and was not delivered, PGB may, subject to product availability, compliance review, destination eligibility, and the Returns, Refunds & Reship Policy, reship the order once at no additional shipping charge or provide the applicable store credit, refund, or other remedy required or offered under that policy. PGB does not guarantee unlimited reshipments, replacement of unavailable products, or reshipment to an address that is restricted, inaccurate, unsafe, or different from the verified eligible destination.
Packages marked “delivered” by the carrier are the responsibility of the buyer, and title and risk of loss pass to the buyer upon PGB’s tender of the package to the carrier, subject to any non-waivable rights under applicable law. PGB may assist in filing a carrier claim for a package marked delivered, but PGB is not liable for theft, loss, misdelivery, porch piracy, access issues, mailroom handling, refusal, seizure, customer absence, or reshipment of packages marked delivered by the carrier.
Incorrect address reshipment
Customers are responsible for providing and verifying a complete, accurate, lawful, and deliverable shipping address before placing an order, including unit, suite, laboratory, mailroom, access, and recipient details. If a package is delayed, refused, returned, seized, misdelivered, or undeliverable because of customer-provided address information, access limitations, recipient unavailability, forwarding requests, carrier holds, or use of a prohibited intermediary, the customer is responsible for any additional shipping charges, carrier fees, taxes, loss, or compliance consequences, and PGB may decline to reship to the same or any restricted address.
Delivery delays
Delivery estimates are estimates only and are not guarantees. PGB is not liable for delivery delays, non-delivery, carrier service changes, customs/export issues arising from prohibited international routing, regulatory action, law-enforcement or carrier holds, weather, holidays, natural disasters, labor disruptions, payment or compliance review, inventory constraints, or other events beyond our control. Customer remedies for shipping issues are limited to those stated in this Shipping Policy, the Returns, Refunds & Reship Policy, and any non-waivable rights under applicable law.